The other day I suddenly had the urge to test drive the brand new Honda Accord (which I wrote about here), and to be honest, I had been checking it for quite some time. I was thinking to visit the Honda showroom, give it a test drive, and then go ahead with the purchase (like settlement on my current car, the sales and purchase procedures, etc).
So I set off to view it at the nearest Honda Dealership just nearby my office:
Sumber Auto Edaran Sdn Bhd
76B, Jalan Universiti, 46200, Petaling Jaya, Selangor.
I don’t want to waste my time to describe in details of my customer visit experience there. But the summary of this whole saga is just this: extremely disappointed.
For the whole 20 minutes while I was viewing the car, checking the interior, sitting on the seats to find out how comfortable it is, peering into the engine bay, turning the knobs to get a feel, and not one, and I mean NOT a single sales representatives, walked to me to serve me. Some of them were just sitting around, ignoring my presence, and some were pretending to be busy doing nothing.
I stood there, looked around, sighed deeply, and just walked back to my car.
Okay, I might not look like rich guy (even though a lot of people said that I do look like one), but at least have a freaking courtesy to come and talk to me. No, not even a single person came to me to say HI or at least ask me “Hi sir, how can I help you?”
If this is the kind of customer service I am getting from Honda, I fret to imagine how they would serve me when my car got a problem.
My other Honda showroom experience at The Millennium Auto & Carriage Sdn Bhd (2007, Wisma Mofaz, Jalan Damansara, 60000 Kuala Lumpur) was just way better. So I think I will go back there to have a look again some time this weekend.
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