The other day when I was browsing for pDVD in PJ area, I came across some ultra old movie titles, such as Gone with the Wind, Rambo, Die Hard, and then I saw Jim Carrey’s Dumb and Dummer. Somehow the movie reminded me of Beuno [refer here and here] the great.
I still remember the day when I was taking him to visit customers since he has to takeover my accounts since I was leaving. Well, I had to transfer only 4 accounts to him since he is taking over those big accounts, whereelse medium and small size accounts will be handled by someone else. 4 accounts, and it took me 3 weeks to transfer to him. Yes, that’s our dear Beuno.
First, I took him to see my then biggest account, and he was spending time there talking nonsense to those highly skilled and experienced people in the industry. After that one customer, he spent the next day on MC. Yes, I think he was over stressed by seeing the customer. Normally he would stay in the office for one whole month without seeing any customers.
Now, the story I want to share is the last customer that we had visited together.
That particular customer is famous for scolding people, and they are so good that the reputation is indesputable and everyone is afraid of them. Of course, the only exception is our Mr. Beuno.
The customer was telling us that there is a different between invoicing them on month end and beginning of the month (example: July 31st and August 1st), and this knowledge is a common sense in everywhere. Yet, our dear Mr. Beuno didn’t understand that, and argued with the customer that it was only 1 day difference so there won’t be any big difference. Unfortunately, he was totally wrong and he even gave example of how the invoicing process took place (which has nothing to do with the topic in discussion). He kept insisting about the fact and the customer tried to explain three time, at one point using graph and chart. But he insisted.
The customer looked at me, and tried very hard to refrain herself from exploding on his face. The customer likes me so she didn’t want to make the scene ugly. But she was giving me the sign to ask me to interfere, so I stopped Mr. Beuno from talking, and simply said, “Beuno, the customer is right. Stop arguing now.”
Good thing is, he stopped. Bad thing is, the customer was unhappy about his attitude.
Later on, the customer said something like this…
Customer: “I have some very stupid staff. Not only stupid, but stubborn. They kept repeating the same mistake over and over again even thought I have told them many times.”
Beuno: “Wow they are so stupid? Sometimes people just won’t listen one lah. What to do?”
I looked at him with a huge eye. Yes, he didn’t know the customer was being sarcastic and was indirectly saying that he was stupid and stubborn.
Man o man, this is going to be great. I can’t wait for someone to update me on how things are going between that customer and our dear Mr. Beuno.
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