Rant & Raves

Now this is one of the biggest questions that had ever been asked. Is the customer always right?

In a lot of corporation, you will hear the mantra that the customer is always right. Or you will hear some sales person telling you, ranting and preaching that the customer is always right. No matter how wrong the situation is, or how screw up your customer became, he is always right. Does that sound right to you?

For example: a customer bought something front your boutique shop. Two days later, she brought the shirt back to you, with signs of wearing and also some small stain, and demand an exchange because she said, “You packed the wrong shirt for me. I ordered the other one!” But she was the one who picked and picked through thousands of shirts and picked that particular one. You were there to witness it, and took the order. You are 1000% sure that you didn’t make any mistakes. So, is the customer still right?

What I mean is, no one is ALWAYS right. Unfortunately, a lot of bosses or managers will tell you that the customer is always right, and no matter what, if you fail to get the insight that the customer will not go wrong, then you are in deep shit. For me, this is a very unhealthy environment for personal growth because we will be hard-pressed by customers and supervisors that we will grow suppress and we will be depressed. Furthermore, the same customer who know how to take advantage of the situation will abuse again and again.

Let me say it out loud now: The customer is NOT ALWAYS right! Yup, you heard me correctly. The customer is NOT ALWAYS right.

What we need to do is to make the customers feel that they are always right.