Okay, I am officially filing a complaint against Diamond Water on BlogSpot Press.
To whoever that doesn’t know, Diamond Water is currently running a rental scheme that will allow you to own the infamous Diamond Water Filter for only RM60 per month. Once you rent it for 5 years, the whole filter is yours and during this 5 years, they are going to change the filters for you cost-free (yeah right, its already charged when you rent it).
But you have to be really careful. There is no writings that will give all these details, but I am offering the details through first-hand experience to you to warn you of this so-called Diamond Water RM60 per month installment scam… er… I mean scheme.
First of all, the claim is totally false. The truth is that you have to charge the first one year full amount on your credit card, and then you pay the interest-free installment to your credit card company, which is arranged by Diamond Water.
Oh and you have to be so careful with the so-called “Free Trial”. Apparently there is a scam scheme where you can pay RM499 to try the water filter system for 3 months, and at the end of 3 months, they will take back the water filter system and pay you back the RM499, one month later.
And then, there is another “Free Trial” period which is widely and totally wrongfully interpreted by the Diamond Water Agents. Under this scam… er… scheme, they will install the water filter system upfront, and they will get your credit card details. They will tell you that if you are using cash, there’s a 3 months trial period but using credit card, the trial period is extended to 4 months. Unfortunately, this is not what I found out after helping out a friend who started doing Diamond Water [refer to this blog and this blog].
The truth is that when they install it for you and ask for your credit card details, they are charging RM1300 on your credit card already and then, they will arrange the widely known zero-interest-installment-plan for you. So at the end you are paying RM108 per month. So much so for the RM60 per month installment!
This is one of the false claims from Diamond Water. They said RM60 per month installment and that’s the second year onwards, and they are excluding the first year as whole!
Well, after much investigation, only then I found out the real trial plan (the RM499 3 months trial plan) and this another “Free Trial” period is just that under the 4 months, you get a satisfaction guaranteed and if you are not happy with the water filter system, you can cancel it within 4 months, and you can get your refund.
After this misfortune for me to see the real color of a so-called friend, I felt like I was ripped off for good so I decided to refund. Guess what? I cancelled the damn plan within 2 days, and I was informed that I need to wait for one month before they can process the reversal. Oh yeah, guess what again? Citibank is charging me on interest already because apparently Diamond Water, which is under UEP, has not initiated the reversal process. Did I mention that when withholding the fund for one month, Diamond Water is entitle to their interest as well? That translates to they can enjoy a small sum of money when they hold this money for one month. Otherwise the bank will not pay them.
After consulting with Citibank and a friend from OCBS Bank, I was informed that the reversal normally take about 3 days to process, and the bank will need 5 working days to complete the reversal on their end.
So I don’t understand how this Diamond Water can say they will need a month. I cancel it, you refund me, its so straight forward, no?
What prompted me to file this complain is that after calling Citibank today, I found out that Diamond Water has not initiated the reversal process, and I am charged with a high interest because this will be cancel of to be normal retail purchase (no more zero interest since Diamond Water will not do it), and that pisses me off greatly.
Besides, we have been drinking chlorinated water for so fucking long, and our ancestors have been drinking the same water, and yet they are as healthy as ever, so why do we need Diamond Water? Oh yeah, I must mention that my Fluffy (just in case you don’t know, its my dog) started to have constipation and his shit is as hard as diamond after drinking Diamond Water.
So guys, please help me to spread the word as far as you can, and avoid Diamond Water at all cost. It’s not worth your time. You are better off buying something else.
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